Returns Policy

By / August 29, 2011

Conditions for Returns
Tablet2Cases will replace a product or issue a refund at no cost to the customers if the product is delivered with one of these 2 conditions.

Wrong product
If you received a wrong product due to our shipping mistake, please notify us as soon as possible and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue you a full refund (including shipping charges).

Defective Product
If you received a defective product, please notify us within 2 business days and we will assign a RMA for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product we will ship out a replacement to you right away.

Procedure to file for Returns
If your products meet one of the conditions above, you have 10 days from the max shipment delivery day to file for a return.

You can request a return by sending an email to sales@tablet2cases.com with the following information:

  • Your name
  • Your phone number
  • Your billing address
  • Your e-mail address
  • Your original order number
  • Reasons for returning the item

PayPal Refund
Refund will be issued via PayPal back to your account within 2-4 weeks from the day we have received the returned products.

No Returns will be accepted under the following conditions

  • Any refused shipment sent back to Tablet2Cases does not constitute the right to a refund or credit. The customer will have to make arrangements with Tablet2Cases to receive the refused shipment again.
  • We will not accept returns aside from wrong or defective products.